At CraftyAprons, we want you to love your purchase. If for any reason you’re not completely satisfied with your order, our hassle-free Returns Policy is here to help. We aim to make the return process simple and transparent, so you can shop with confidence.
Eligibility for Returns
You may return any item purchased from CraftyAprons within 30 days of receipt, provided the item is in its original condition. This means that the apron must be unworn, unwashed, and in its original packaging, with all tags attached. Unfortunately, we cannot accept returns for items that show signs of wear or have been damaged after receipt.
How to Initiate a Return
To initiate a return, simply reach out to us at [email protected] with your order number and a brief description of why you’d like to return the item. Our customer service team will provide you with further instructions, including where to send the returned item.
Return Shipping Costs
Customers are responsible for covering the cost of return shipping unless the item was defective or sent in error. We recommend using a trackable shipping service to ensure that your return is safely received. Once we have received and inspected your returned item, we will process your refund.
Refund Process
Refunds will be issued to the original form of payment used during your purchase. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider. If you do not see the refund after this time, please contact your bank or credit card company.
Exchanges
If you wish to exchange an item for a different size, color, or style, please contact us at [email protected]. We will guide you through the exchange process. Please note that exchanges are subject to availability.
Non-Returnable Items
Certain items are non-returnable due to hygiene reasons, such as personalized or custom-made aprons. If you have questions about whether your item qualifies for a return, please contact our customer service team.
Damaged or Defective Items
If you received a damaged or defective item, we sincerely apologize. Please reach out to us immediately at [email protected], and we will arrange for a replacement or full refund at no additional cost to you.
Thank you for choosing CraftyAprons. We are dedicated to ensuring your satisfaction, and we are here to assist with any concerns you may have about your purchase.